The Positive Impact of Our Transformational Journey

The annual NPS survey is a vital tool that helps us understand how our customers view Tecman and the products and services we provide. Across the results, we're seeing an overall positive shift in scores, which strongly supports the significant transformational journey we began last year.

This journey has been dedicated to improving the value and service we provide to you, our valued customers. Our comprehensive improvement initiatives, coupled with enhancements to IT infrastructure, streamlined processes, and refined roles and responsibilities, are already delivering tangible benefits. These changes have notably improved on-time, in-full delivery (OTIF) and helped to ensure consistent product quality across the board.

Driving Excellence Through Dedicated Divisions

The core of this transformational change has been the strategic creation of our Innovation and Manufacturing divisions, designed to elevate our capabilities and focus on what truly matters to you.

Leading Future Technology Innovation

Our Innovation division, encompassing our Technical and Engineering Departments, Major Projects Team, and New Business Development, is at the forefront of shaping the future of Tecman. Together, this forward-looking team drives Tecman's Innovation, focusing intently on developing cutting-edge technologies and advanced material solutions that address evolving technical challenges and opportunities. Their work ensures we continue to lead the way in our industry.

Delivering Manufacturing Excellence

Tecman’s Manufacturing division, led by David Roberts, encompasses our Customer Account Management, Operations, and the Quality teams. This division is singularly committed to driving operational excellence, ensuring you benefit from seamless manufacturing processes, superior product quality, and industry-leading service on every single order. Under David’s leadership, we are continuously enhancing our processes with a laser focus on exceeding customer expectations.

Shaping the Future of Tecman

As we move forward and build on a strong start to 2025, our ambitious mindset to continuously improve and transform how we deliver excellence remains central. In our 30th year of business, the foundational goals of innovation, quality, and customer focus continue to drive us.

The invaluable insights gathered from this year’s NPS survey will be directly integrated into our ongoing plans, ensuring your feedback accelerates our progress and strengthens our ability to deliver even more. Thank you for shaping our journey; we look forward to our continued trusted partnership.