Enhancing Our Services

Firstly, we extend our heartfelt thanks to all our customers who have provided invaluable feedback through our annual survey, phone calls, and face-to-face meetings. 

We deeply value each opinion, as this feedback loop allows us to create informed, actionable plans for improvement across key areas of our organisation. Our goal is to enhance the level of service we provide, propelling us towards our ambition of becoming a world-class organisation.

To achieve this, we are implementing significant changes throughout the business, spearheaded by our Operations Director, Dave Roberts.

Business Communications

We are refreshing our internal and external communications with a new initiative aimed at fostering improved collaboration across our business. This initiative includes enhanced communication platforms and regular cross-departmental meetings to ensure all teams are aligned with customer needs and expectations.

By improving our ability to anticipate customer requirements, we aim to address issues proactively and provide timely, effective solutions, thus improving the overall customer experience.

Project Management

We have recently established the Major Projects Team who are dedicated to handling large customer projects. The team is composed of experienced project managers and specialists who will focus on the strategic aspects of large-scale initiatives.

This restructuring allows our operations team to concentrate on day-to-day customer priorities, ensuring that regular service delivery remains seamless and efficient. The Major Projects Team will also ensure that complex projects are completed on time and within budget, meeting and exceeding customer expectations.

On-Time In-Full (OTIF) & Lead Times

Improving our lead times and our ability to deliver on-time and in-full is a key focus area. We are implementing a series of measures, including optimising our supply chain, enhancing inventory management, and upgrading our processes. Additionally, the establishment of our major projects team enables the operations team to better manage daily priorities.

These changes are designed to reduce delays and improve accuracy in our deliveries. Over the next six months, we are committed to seeing substantial improvements in this area, ensuring that our products and services reach you promptly and reliably.

Management Review Process

To ensure the effective enactment of our improvement initiatives and to sustain the success of our service enhancements, we are relaunching an improved management review process. This process will include regular performance evaluations, feedback sessions, and strategic planning meetings. 

The objective is to monitor the progress of our improvement initiatives, identify any areas that need further attention, and make adjustments as necessary. This continuous review cycle will help us maintain high standards and drive ongoing improvements in our service delivery.

We are confident that these initiatives will significantly enhance your satisfaction, reinforcing Tecman's role as your trusted partner for advanced material engineering solutions. We look forward to the positive changes these improvements will bring to our service. Thank you for your ongoing support and valuable feedback.